FOR CUSTOMERS WITH ON-LINE TELEASSISTANCE CONTRACT AND DATIX2CLOUD CUSTOMERS
Phone support and on-line remote assistance:
Monday to Friday from 1.30 pm to 5.30 pm.
Please email firstname.lastname@example.org
For immediate assistance call +44 1234 861974
The teleassistance contract includes on-line remote assistance support provided by a direct connection from our help desk to the Customer’s computer using remote access software.
We use AeroAdmin for the remote session.
AeroAdmin is one (same) program that both Century 21 Technologies and the Customer can use. To initiate remote desktop connection the Customer only needs to download a small (2 Mb) executive file and run it on their local computer.
You can download AeroAdmin HERE
For more information on AeroAdmin please visit http://www.aeroadmin.com
The general supply conditions for the On-line teleassistance service can be found here.
The terms and conditions for remote sessions can be found here.
FOR CUSTOMERS WITHOUT A TELEASSISTANCE CONTRACT OR IN CASE OF AN EXPIRED CONTRACT
If you do not have a teleassistance contract or if your contract has expired you can in any case obtain telephone support and on-line remote assistance support by purchasing a teleassistance ticket. For information about the way this can be purchased and the service supply conditions select REQUEST TELEASSISTACE TICKET.
Non Urgent Support
This service, available to all Customers, allows you to request non-urgent support by email. Requests for support are sent directly to our Help Desk, which then replies by e-mail as soon as possible. This means of support does not include telephonic assistance and does not include on-line remote assistance. We do not guarantee a response time to your request but we will respond as soon as practically possible.
Send all inquiries of non-urgent support to email@example.com
You must include:
• Company details including contact details
• Device and Serial Number or cd key
• Description of the problem
Notice on days of closure